Managing your subscription
Upgrade, switch billing cycles, or cancel from Billing in your account. Downgrading from Pro to Free does not delete anything you have recorded, and canceling keeps your access until the end of the period you already paid for.
How do I upgrade to Pro?
Go to Billing, choose Pro, and select monthly or annual billing. You will be taken through checkout, and Pro features become available as soon as payment is confirmed.
How do I switch between monthly and annual billing?
From Billing, select the plan and billing cycle you want. Switching from monthly to annual takes effect immediately.
Switching from annual to monthly is not available directly in Billing: contact us and we will make the change at your renewal date, since you have already paid for the current year.
How do I downgrade from Pro to Free?
From Billing, select the Free plan. The downgrade is scheduled for the end of your current billing period, so you keep Pro until then, and Billing shows the exact date it will take effect.
Nothing you have recorded, your profiles, notes, meetings, or commitments, is deleted when you downgrade. Emily’s Pro features become unavailable once the downgrade takes effect.
How do I cancel my subscription?
From Billing, select Cancel Subscription. You keep full access until the end of the period you have already paid for; no refund is issued for the remaining time, and no further charges are made.
You can reactivate at any point before that date from the same screen.
Where do I find my invoices and update my payment method?
Billing has separate tabs for Invoices and Payment Methods. Invoices can be downloaded individually; payment methods are managed through our payment provider’s secure portal, opened from the Payment Methods tab.